Our delivery times may vary over holidays.

Find out more on this page. If you have a question, feel free to contact us here.

Delivery Information

My Tool Shed aim to deliver all of our parcels in the promised time scales. Have a look at this page to ensure your order is going to reach you when you expect.

If you would like more information about the cost of your delivery and delivery locations, please see our Delivery Zone page.

At present we only offer delivery within the UK. 

 

Next Day Delivery items (all orders placed before 3pm) 

- this applies to courier service only. Royal mail excluded.

If order is placed BEFORE 3PMDispatched from My Tool ShedExpected Delivery Day
Monday Monday Tuesday
Tuesday Tuesday Wednesday
Wednesday Wednesday Thursday
Thursday Thursday Friday
Friday Friday Monday
Saturday Monday Tuesday
Sunday Monday Tuesday

 

Next Day Delivery (if ordered after 3pm) 

this applies to courier service only. Royal mail excluded.

If order is placed AFTER 3PMDispatched from My Tool ShedExpected Delivery Day
Monday Tuesday Wednesday
Tuesday Wednesday Thursday
Wednesday Thursday Friday
Thursday Friday Monday
Friday Monday Tuesday
Saturday Monday Tuesday
Sunday Monday Tuesday

 

To offer our customers access to the biggest range of products, not all products are held locally. On the product pages these items will read, "Usually dispatched within 24 - 48hours".

 

To find out, how soon this item will reach you, please see the charts below.


Usually dispatched within 24 - 48 hours

If order is placed BEFORE 3PMDispatched from WarehouseExpected Delivery Day
Monday Tuesday Wednesday
Tuesday Wednesday Thursday
Wednesday Thursday Friday
Thursday Friday Monday
Friday Monday Tuesday
Saturday Tuesday Wednesday
Sunday Tuesday Wednesday

 

Usually dispatched within 24 - 48 hours

If order is placed AFTER 3PMDispatched from WarehouseExpected Delivery Day
Monday Wednesday Thursday
Tuesday Thursday Friday
Wednesday Friday Monday
Thursday Monday Tuesday
Friday Tuesday Wednesday
Saturday Tuesday Wednesday
Sunday Tuesday Wednesday

 

Your Delivery

Dispatch

All products in an order are dispatched as a single delivery and the delivery time is based on the product with the longest dispatch time in that order. This does mean that products that are ‘Next Day Delivery’ items will be held back until all products in the order are ready for dispatch.

The only exception to this rule are products with a ZZZ code (e.g. ZZZMAKDTW285Z), which are stored in a different location and are dispatched separately to the main order. For further information please check out our Delivery Information page or contact our Customer Services Department.

Signed for Service

For your security and peace of mind our courier service is provided as a 'signed for service'. What this means is that goods cannot be delivered or left without a signature from the customer or neighbour. The couriers (DHL Parcel UK) will make two attempts at delivery after which the goods will be returned to the depot and held for 5 days. If there has been no contact with the customer after those 5 days then the goods are returned to My Tool Shed. Customers are then refunded for their purchase minus the return to sender cost incurred by My Tool Shed for the return of the goods. This cost is £5.95 and is deducted from the refund amount.

Customers can request a change of delivery day on the DHL Parcel UK website using your tracking number and delivery postcode, however delivery time slots are wholly decided by the courier.

Adjusting your Delivery

Customers can request the following options on the DHL Parcel UK website using your delivery postcode and tracking number: Leave with neighbour, Collection from the DHL Parcel UK depot (that covers your area) or in a Safe location. If 'leave in a safe location' is selected and the package subsequently goes missing as a result, then My Tool Shed and DHL Parcel UK can take no responsibility for the loss.

Bank Holidays

August Bank Holiday 2019

This summer our offices will be closed on Monday 26th August. We will re-open on Tuesday 27th August. All next-day orders placed after 3pm on Friday 23rd August will be dispatched on Tuesday 27th August. They should reach you on Wednesday 28th August 2019. All 24-48 hour orders placed after 3pm on Friday 23rd August will be dispatched on Wednesday 28th August. They should reach you by Thursday 29th August 2019.

Black Friday & Cyber Monday Event November 2019

We anticipate a larger than usual volume of sales on bulkier items over our Black Friday and Cyber Monday Shopping Event. In order for us to fulfil these and honour such amazing discounts over this sale period, we ask you to be vigilant when placing your order as we envisage our courier service will be unusually busier than normal. If you have any queries regarding your order status or wish to check how long the item will take, please refer to our delivery page and use this as a guide + an additional working day in the event of any possible disruption. Please note - we aim to get your order out to you as soon as possible and you are our number one priority. Any questions can be handled by our Sales Team on: 01707 277796. 


Christmas Holidays 2019/20

Our offices will close on Tuesday 24th December and we will re-open again on Thursday 2nd January 2020.

Royal Mail and our Couriers are working especially hard around the festive period to ensure all your parcels are delivered to you on time. Please give yourself plenty of room when placing an order to avoid being disappointed. Whilst we have had a very good service all-year-round from both postal companies, this time of year is especially busy and can not always guarantee your delivery before Christmas if orders are placed at the last minute. As a guideline we recommend you use the deadlines below, however, we can not be held accountable if your order does not arrive before Christmas. 

Items listed as "Next Day Delivery" - Ordered before 3pm

The last order date for Christmas Delivery is Thursday December 19th 2019. We can not guarantee delivery before Christmas on all next-day orders placed after 3pm on Thursday December 19th 2019 or before 3pm on Friday 20th December 2019. 

Items listed as "24-48 Hour Dispatch" - Ordered before 3pm

The last order date for Christmas Delivery is Tuesday 17th December 2018We can not guarantee delivery before Christmas on all 24-48 hour orders placed after 3pm on this day.


After Christmas

If you place an order between Monday 23rd December 2019 - Thursday 2nd January 2020, your order will be dispatched on Friday 3rd January 2020. If it's a Next-Day item, it should reach you on Monday 6th January 2020. All 24-48 hour orders placed during this period will be be dispatched no later than Friday 3rd January 2020. They should reach you on Tuesday 7th January 2020.