Our delivery times may vary over holidays.

Find out more on this page. If you have a question, feel free to contact us here.

Delivery Schedule

Understand when and where your parcel is, to give yourself enough time for it to reach you.

If you would like more information about the cost of your delivery and where we deliver please see our Delivery Zone page.

We regret to inform you, at this time we do not deliver outside of the UK. 

 

Next Day Delivery items (if ordered before 3pm) 

- this does not apply to Royal Mail parcels.

Order placed BEFORE 3PMDispatched from My Tool ShedCourier items ONLY
Monday Monday Tuesday
Tuesday Tuesday Wednesday
Wednesday Wednesday Thursday
Thursday Thursday Friday
Friday Friday Monday
Saturday Monday Tuesday
Sunday Monday Tuesday

 

Next Day Delivery (if ordered after 3pm) 

- this does not apply to Royal Mail parcels.

Order placed AFTER 3PMDispatched from My Tool ShedCourier items ONLY
Monday Tuesday Wednesday
Tuesday Wednesday Thursday
Wednesday Thursday Friday
Thursday Friday Monday
Friday Monday Tuesday
Saturday Monday Tuesday
Sunday Monday Tuesday

 

To offer our customers access to the biggest range of products, not all products are held locally. On the product pages these items will read, "Usually dispatched within 24-48hours".

 

To find out, how soon this item will reach you, please see the charts below.


Usually dispatched within 24 - 48 hours

Order placed BEFORE 3PMDispatched from WarehouseCourier items ONLY
Monday Tuesday Wednesday
Tuesday Wednesday Thursday
Wednesday Thursday Friday
Thursday Friday Monday
Friday Monday Tuesday
Saturday Tuesday Wednesday
Sunday Tuesday Wednesday

 

Usually dispatched within 24 - 48 hours

Order placed AFTER 3PMDispatched from WarehouseCourier items ONLY
Monday Wednesday Thursday
Tuesday Thursday Friday
Wednesday Friday Monday
Thursday Monday Tuesday
Friday Tuesday Wednesday
Saturday Tuesday Wednesday
Sunday Tuesday Wednesday

 

Your Delivery

Dispatch

All products in an order are dispatched as a single delivery and the delivery time is based on the product with the longest dispatch time in that order. This does mean that products that are ‘Next Day Delivery’ items will be held back until all products in the order are ready for dispatch.

The only exception to this rule are products with a ZZZ code (e.g. ZZZMAKDTW285Z), which are stored in a different location and are dispatched separately to the main order. For further information please check out our Delivery Information page or contact our Customer Services Department.

Signed for Service

For your security and peace of mind our delivery service is provided as a 'signed for service'. What this means is that goods cannot be delivered or left without a signature from the customer or neighbour. The couriers (DHL Parcel UK) will make two attempts at delivery after which the goods will be returned to the depot and held for 5 days. If there has been no contact with the customer after those 5 days then the goods are returned to My Tool Shed. Customers are then refunded for their purchase minus the return to sender cost incurred by My Tool Shed for the return of the goods. This cost is £5.95 and is deducted from the refund amount.

Customers can request a change of delivery day on the DHL Parcel UK website using your tracking number and delivery postcode, however delivery time slots are wholly decided by the courier.

Adjusting your Delivery

Customers can request the following options on the DHL Parcel UK website using your delivery postcode and tracking number:Leave with neighbour, Collection from the DHL Parcel UK depot (that covers your area) or in a Safe location. If 'leave in a safe location' is selected and the package subsequently goes missing as a result, then My Tool Shed and DHL Parcel UK can take no responsibility for the loss.

Bank Holidays

Black Friday & Cyber Monday Event 2018

We anticipate a larger than usual volume of sales on bulkier items over our Black Friday and Cyber Monday Shopping Event. In order for us to fulfil these and honour such amazing discounts over this sale period, we ask you to be vigilant when placing your order as we envisage our courier service will be unusually busier than normal. If you have any queries regarding your order status or wish to check how long the item will take, please refer to our delivery page and use this as a guide + an additional working day in the event of any possible disruption. Please note - we aim to get your order out to you as soon as possible and you are our number one priority. Any questions can be handled by our Sales Team on: 01707 277796. 

Christmas Holidays 2018

Our offices will close on Friday 21st December at 4pm and we will re-open again on Wednesday 2nd January 2019 at 8.30am.

Royal Mail and our Couriers are working especially hard around the festive period to ensure all your parcels are delivered to you on time. Please give yourself plenty of room when placing an order to avoid being disappointed. Whilst we have had a very good service all-year-round from both postal companies, ths time of year is especially busy we not guarantee delivery before Christmas if orders are placed at the last minute. As a guideline we recommend you use the deadlines below, however, we can not be held accountable if your order does not arrive before Christmas. 


Items listed as "Next Day Delivery" - Ordered before 3pm

The last order date for Christmas Delivery is Thursday December 20th 2018. We can not guarantee delivery before Christmas on all next-day orders placed after 3pm on Thursday December 20th 2018 or before 3pm on Friday 21st December 2018. 


Items listed as "24-48 Hour Dispatch" - Ordered before 3pm

The last order date for Christmas Delivery is Tuesday 18th December 2018We can not guarantee delivery before Christmas on all 24-48 hour orders placed after 3pm on this day.


After Christmas

If you order on Tuesday 24th December your order will be dispatched on Wednesday 2nd January 2019. It should reach you on Thursday 3rd January 2019. All 24-48 hour orders placed on Tuesday 24th December 2018 will be dispatched on Thursday 3rd January 2019. They should reach you on Friday 4th January 2019.



Late August Bank Holiday 2018

Our offices will be closed on Monday 27th May 2018. We will re-open on Tuesday 28th August at 8.30am. All next-day orders placed after 3pm on Thursday 23rd will be dispatched on Tuesday 28th August. They should reach you on Wednesday 24th August 2018. All 24-48 hour orders placed after 3pm on Thursday 23rd will be dispatched on Wednesday 29th April. They should reach you on Thursday 30th August 2018.

May Bank Holiday/s 2018

Our offices will be closed on: Monday 7th May & 28th May 2018.

Please note : If you place an order for a Next Day item on either Friday 4th May (after 3pm) or Saturday 5th May it will be dispatched on the Tuesday and delivered on the Wednesday. This also applies to next day orders placed after 3pm on Friday 25th May (after 3pm) or Saturday 26th May. Delivery will be Wednesday 28th May.

Easter Bank Holiday 2018

This Easter our offices will be closed on Friday 30th March. We will re-open on Tuesday 3rd April at 8.30am. All next-day orders placed after 3pm on Thursday 29th will be dispatched on Tuesday 3rd April. They should reach you on Wednesday 4th April 2018. All 24-48 hour orders placed after 3pm on Thursday 29th will be dispatched on Wednesday 4th April. They should reach you on Thursday 5th April 2018.