LATEST UPDATE: Our warehouse staff are working exceptionally hard to keep safe with the strict distancing measures in place and are packing an unprecedented number of parcels. We are currently experiencing some delays and would like to make everyone aware that as we enter into the Easter break with 2 bank holidays ahead of us, there will be a 5-10 working day delay before your goods are dispatched. Remote parts of the UK may incur further delays. Please refer to our Delivery Page to see how this may affect your area. We have also updated our Returns Policy to reflect the current situation. Our head office staff are now working remotely so we apologise that we are unable to process returns at this time. Please review our updated Returns Policy here.
Essential products are available for purchase online for home repairs & maintenance.
Our aim is to give our customers the best possible service, to keep your homes warm, safe and in good working order.
The safety of our customers and colleagues still remains our top priority.
As the demand increases, availability may be limited from time to time and you may experience delays with your delivery, so please bare with us.
DHL couriers are doing an amazing job delivering essential items to the most vulnerable. To continue their valued services, they have informed us, at this time they are unable to offer the pre-10.30am service and Saturday delivery service.
Royal Mail Shipping:
We have also been notified by Royal Mail that there are some delays across parts of the UK. If the item you have chosen is being shipped by this service, please refrain from contacting our customer services department any sooner than 7 days from dispatch. Our apologies for any inconvenience this may cause you.
Everyone is entitled to essentials items, therefore we urge you to consider others and shop responsibly.
Please stay safe.