LATEST UPDATE: Our warehouse staff are working exceptionally hard to get your parcels ready and keep safe. We are pleased to announce that all systems are fully functional. Delivery time is typically 3-5 working days for our DHL deliveries (courier) and 7-10 Days for Royal Mail. Remote parts of the UK may incur further delays.
Please refer to our Delivery Page to see how this may look in your area. We have also updated our Returns Policy to reflect the current situation. Please review our updated Returns Policy.
Essential products are still available for purchase online for home repairs & maintenance.
Our aim is to give our customers the best possible service, to keep your homes warm, safe and in good working order.
The safety of our customers and colleagues still remains our top priority.
As the demand increases, availability may be limited from time to time and you may experience delays with your delivery, so please bare with us.
DHL couriers are doing an amazing job delivering essential items to the most vulnerable. To continue their valued services, they have informed us, at this time they are unable to offer the pre-10.30am service and Saturday delivery service.
Royal Mail (2nd Class) Shipping:
We have also been notified by Royal Mail that there are some delays across parts of the UK. If the item you have chosen is being shipped by this service, please refrain from contacting our customer services department any sooner than 10 days from dispatch. Our apologies for any inconvenience this may cause you.
Everyone is entitled to essentials items, therefore we urge you to consider others and shop responsibly.
Please stay safe.